Frequently Asked Questions
Our advisors are available to assist you and will be happy to answer any questions you may have. Contact us at contact@dyamka.com
Diamonds
What is a Lab-Grown diamond?
A Lab-Grown diamond is a real diamond, created using cutting-edge technologies that replicate the natural conditions of formation. Made up of carbon atoms , it has the same crystal structure , chemical composition , and optical and physical properties as a diamond mined from the earth. This eco-responsible alternative is attractive due to its reduced environmental impact and ethical origin .
The process of creating a Lab-Grown diamond begins with the use of a diamond seed, placed in a chamber under controlled high temperature and pressure . A carbon-rich gas is introduced, allowing the carbon to gradually attach to the seed and form a crystal. This method results in the production of a diamond with intense brilliance , remarkable scintillation and exceptional durability , identical to those of natural diamonds.
Choosing a Lab-Grown diamond means opting for a responsible precious stone , combining lasting luxury , transparency and incomparable quality .
What is the difference between a Lab-Grown diamond and a mined diamond?
The only difference between a lab-grown diamond and a mined diamond is the way it is created . Produced in a fully controlled environment , lab-grown diamonds guarantee complete transparency at every stage of their value chain. This modern process also significantly reduces the carbon footprint , offering a more environmentally friendly alternative.
Lab-grown diamonds are distinguished by their exceptional purity . Free of nitrogen in their crystal structure, they belong to the rare category of Type IIa diamonds —the purest classification. By comparison, only 5% of mined diamonds achieve this level of purity. This characteristic gives lab-grown diamonds superior brilliance , remarkable transparency , and incomparable shine .
Choosing a Lab-Grown diamond means choosing an ethical precious stone of exceptional quality , while contributing to the preservation of the environment .
Are Lab-Grown diamonds more environmentally friendly?
Diamond mining has a significant environmental impact : each carat requires approximately 7,300 liters of water and generates 160 kg of CO₂ . Conversely, the production of a Lab-Grown diamond is much more environmentally friendly, consuming only 1 liter of water and emitting only 12 kg of CO₂ per carat ( Trucost Report 2017 ). This major difference underlines the importance of favoring more sustainable alternatives.
By choosing jewelry made exclusively from Lab-Grown diamonds , you are adopting an ethical , ecological and conscious approach, without ever compromising the quality , brilliance and durability of your precious stone.
Where are DYAMKA diamonds grown, and do they come with a certificate?
At DYAMKA , each piece of jewelry is designed with care and precision , combining traditional know-how and cutting-edge technologies to offer creations of exceptional quality intended for the European market.
Our diamonds are grown in high-tech facilities before being entrusted to experienced craftsmen . Driven by an unwavering passion and expertise perfected over the years , they create stones that combine brilliance , innovation and uniqueness .
To ensure the transparency and quality of our stones, each DYAMKA diamond is accompanied by a certificate of authenticity . This document attests to the essential characteristics of the diamond, including the 4Cs – color, clarity, cut and weight – and ensures our customers complete confidence in their purchase.
Choosing DYAMKA means opting for sustainable and ethical jewelry , designed with integrity and in compliance with the strictest quality standards .
What do the 4Cs represent?
Diamond quality is universally assessed according to the 4Cs : Color, Clarity, Cut, and Carat . These internationally recognized standards determine the value and beauty of a gemstone.
1. Color
A diamond's color refers to its natural hue, especially for so-called "white" diamonds. While most have slight yellowish hues, some diamonds come in a wide range of natural colors, from pink to blue. The more colorless a diamond is, the rarer and more sought-after it is.
2. Cut
Cut is the only criterion influenced by the hand of man. It defines the way a diamond's facets are cut to interact with light. A perfect cut maximizes the stone's brilliance , fire (the reflected flashes of color), and sparkle . A well-cut diamond reveals its full potential and enhances its natural beauty.
3. Clarity
Clarity assesses a diamond's purity based on internal inclusions and surface imperfections. These characteristics, often invisible to the naked eye, are observed under a 10x magnifying glass. The freer a diamond is from inclusions, the greater its ability to reflect light, making it more valuable.
4. Carat
The carat measures the weight of the diamond, not its size. One carat is equal to 0.20 grams . This unit of measurement, standardized since 1907, originates from the seeds of the carob tree, which was once used to weigh precious stones. Although weight plays an important role, the size and proportion of the diamond also influence its visual perception.
At DYAMKA , each diamond is carefully selected in accordance with these four fundamental criteria to guarantee our customers exceptional jewelry combining quality , brilliance and timeless elegance .
Deliveries
Which countries does DYAMKA serve?
At DYAMKA , we are committed to making our jewelry accessible wherever you are. That's why we offer fast and secure international shipping to most countries. Each order is carefully prepared and shipped with a tracking number to ensure full traceability until delivery.
Our jewelry is shipped in an elegant box , perfect for giving as a gift or treating yourself. We work with reliable logistics partners to ensure a worry-free shopping experience .
What delivery options are available at DYAMKA?
At DYAMKA , we make it a point of honor to offer you a reliable and secure delivery experience . That's why we collaborate with trusted logistics partners such as DHL, Colissimo and Chronopost to ensure that your order arrives safely and as quickly as possible.
- Package fully insured until receipt
- Signature required upon delivery to ensure the safety of your jewelry
What are the standard delivery times?
In-stock items ship within 3-7 business days .
For made-to-order items , production time is 3 to 4 weeks before shipping. Our craftsmen make each piece to order.
A tracking number is provided once the order is shipped.
Is it possible to change my delivery address?
Once your order has been confirmed, it is no longer possible to change the delivery address directly. If you wish to make a change, please contact us as soon as possible at the following address: contact@dyamka.com .
To facilitate the processing of your request, please specify:
- Your order number
- The new desired delivery address
Our team will do their best to accommodate your request, as the order has not yet been shipped.
What should I do if my order has been placed but I have not received my package?
For standard shipping, please allow 3-5 business days .
Once your order has shipped, you will receive a confirmation email with tracking information.
If you do not receive this email within the specified timeframe or if you encounter a problem, you can contact us at the following address: contact@dyamka.com .
Exchanges and Refunds
What is DYAMKA's exchange and refund policy?
Exchanges and assets
Items can be exchanged for a piece of jewelry of equal or greater value. To arrange an exchange, please contact us at contact@dyamka.com .
A DYAMKA gift card credit may also be offered. This card is valid for one year from the date of purchase. It is neither exchangeable nor refundable, even partially, and cannot be replaced in the event of loss, theft, or expiration. The card cannot be used to purchase another gift card.
Refunds
Refunds will be issued only to the original purchaser, using the same payment method used for the purchase. Processing may take up to 14 days from receipt and verification of the returned product. To initiate a refund, contact us at contact@dyamka.com .
Return conditions
Items must be returned in perfect condition, in their original packaging, with the purchase receipt and all accessories (boxes, booklets, labels, protective covers, etc.). Personalized products are not exchangeable or refundable.
For any questions or assistance, our customer service remains available at contact@dyamka.com .
How can I track the progress of my return?
To track your return, use the tracking number provided and visit the carrier's website. If you need assistance, you can contact us at contact@dyamka.com .
All returns are subject to rigorous quality control . Once your return is approved, a refund will be issued within 14 days .
What should I do if my jewelry has a defect?
To report a problem, please contact us at contact@dyamka.com within 30 days of receiving your order, providing a detailed description of the defect .
Why was my return or exchange refused?
All returned jewelry is subject to internal quality control . Items must be in perfect condition and unworn . Any returned product showing signs of wear, damage, or dirt suggesting it has been worn cannot be exchanged or refunded.
Our customer service will inform you of the outcome of this check and whether or not your return has been approved.
Please note that personalized or engraved jewelry is neither exchangeable nor refundable .
What can I do if I ordered the wrong part or size?
If you wish to exchange your jewelry for another model or another size, contact us at contact@dyamka.com within 30 days of receiving your order.
An item can only be exchanged once .
Personalized or engraved jewelry is neither exchangeable nor refundable .
Online orders
How to place an order online?
To place an order, select the desired product and click the "Add to Cart" button on its page. Once you've selected your items, click the shopping cart icon to access your order summary.
Before proceeding to payment, you can modify or validate your basket and choose the desired delivery method .
Is it possible to modify my order after it has been confirmed?
Once your order is confirmed, it is no longer possible to modify it.
For any questions regarding returns or exchanges, please see our Exchange and Refund Policy .
How can I reset my DYAMKA account password?
If you've forgotten your password, click the "Forgot your password?" link and enter the email address associated with your account. You'll receive an automated email with instructions on how to reset it.
Your DYAMKA account allows you to manage your favorites lists and view your order history .
Payment
What payment methods are available?
We accept the following payment methods: American Express, MasterCard, Visa, PayPal, Google Pay, Apple Pay, Scalapay and Bank Cards .
Available payment methods may vary depending on your cart amount and region . Scalapay is available for orders under €1,500 , but may not be available in some countries.
For any questions regarding payment, you can contact us at contact@dyamka.com .
Is it safe to use my credit card for an online purchase?
At DYAMKA , the protection of your personal data and the security of your payments are our priority. All information you entrust to us is treated with the strictest confidentiality.
We use SSL encryption to secure your personal data and payment information. No credit card information is stored on our site.
Payment security is enhanced with the 3D Secure system for compatible cards. For any questions regarding the 3D Secure code or how it works, we invite you to contact your bank directly.
When will the payment be debited from my account?
Your account will be debited with the amount of your purchase at the time of order confirmation on our website.
Can I pay for an order using multiple payment methods?
All orders must be paid in full using a single payment method . It is not possible to combine multiple methods for the same purchase.
Product information and maintenance
Does DYAMKA jewelry come with a certificate?
All DYAMKA jewelry comes with a certificate of authenticity detailing the characteristics of each piece. To guarantee the authenticity of your jewelry and avoid counterfeits, we strongly recommend purchasing only from our official website, a DYAMKA boutique, or an authorized retailer.
How do I care for my jewelry?
To preserve the beauty and shine of your DYAMKA jewelry, it is important to handle them with care.
Avoid scratches and bumps by protecting your jewelry from hard surfaces and sudden movements that could damage the stone or setting. When not wearing it, store it in its original box to prevent scratches or tangling.
It is advisable to remove your jewelry when performing household chores , as exposure to detergents or bleach can damage precious metals. The same applies to sports activities or swimming (in the sea or pool), where substances such as chlorine or salt can damage the materials.
To clean your diamonds, use a gentle, non-abrasive cleaner and a soft brush . Then rinse with warm water to gently remove dust and traces without risking damage to the jewelry.