Shipping & Returns | DYAMKA
We take great care to make every step smooth, from your order to the moment your jewellery arrives. Below you will find everything about shipping and returns.
Free shipping, worldwide
Shipping is free on every order, with no minimum purchase, to every country. Orders for in-stock pieces are prepared within 24 business hours (excluding weekends and public holidays).
France
Colissimo with signature, DHL or Mondial Relay (pick-up point). Estimated delivery: 2 to 4 business days.
Europe
Colissimo with signature or DHL. Estimated delivery: 3 to 6 business days.
Rest of the world
Colissimo with signature or DHL. Delivery times vary by destination.
For deliveries outside the European Union, customs duties or local taxes may apply on arrival depending on the destination country.
Order tracking
As soon as your order ships, you receive an email with a tracking link. You can also find your orders in your account.
Free returns within 30 days
You have 30 days from delivery to change your mind, no questions asked. Returns are free: we provide a prepaid label.
To be accepted, the piece must be:
- unworn, in the same condition as when received;
- in its original box and packaging, with all accessories;
- accompanied by proof of purchase.
How to return an item
- Write to us at contact@dyamka.com or on WhatsApp at +33 7 52 57 94 29 with your order number and the piece concerned.
- We send you the prepaid return label and instructions.
- Pack the piece carefully in its box with a copy of the invoice, then drop off the parcel.
Return address:
DYAMKA
15 rue des 4 Vents
92380 Garches
France
Exchanges
You can exchange your piece for another size, another gold colour or another piece of equal or higher value, at no extra cost. You can also choose store credit as a DYAMKA gift card, valid for one year.
Refunds
Once your return has been received and checked, we confirm your refund. It is made to your original payment method within 14 days at most.
A defect on your piece? See our 2-year warranty page.